Privacy policy

Privacy Policy

We understand that privacy and the security of your personal information are extremely important. This comprehensive policy outlines how we collect, use, and protect your data, as well as your rights regarding your personal information.

Introduction

This privacy policy applies to this app, associated interactions, and related services (e.g., when you create an account, make purchases, sign up for updates or newsletters, or contact us via email, phone, or social media). By using our app, you agree to the terms of this policy. If you do not agree, please refrain from using the app.

For any questions about our privacy practices, you can reach us at info@hubbatraining.com.

What Data Do We Collect About You?

We collect personal data to deliver and improve our services. Personal data refers to any information capable of identifying an individual. It does not include anonymised data. The types of data we may collect include:

1. Communication Data

  • Messages sent to us via the app, email, or other communication channels.
  • Support queries and responses.

2. Customer Data

  • Data related to purchases, including your name, email address, billing details, delivery address, and payment information.

3. User Data

  • Information about how you interact with our app, such as course progress, quiz submissions, uploaded files, or preferences.

4. Technical Data

  • Device information such as IP address, browser type, operating system, and activity logs collected automatically for analytics and functionality improvements.

5. Marketing Data

  • Preferences for receiving marketing communications and promotional offers.

How We Use Your Personal Data

Your data is used responsibly to provide, enhance, and secure our services. Common uses include:

  1. Providing Services: Managing purchases, account details, and content delivery.
  2. Improvement: Analysing user behaviour to enhance app functionality and user experience.
  3. Marketing: Sending newsletters, promotional materials, and updates tailored to your preferences.
  4. Customer Support: Resolving issues, responding to inquiries, and ensuring a seamless user experience.

Legal Grounds for Processing Data

We process your data under the following lawful bases:

  1. Contractual Necessity: To fulfil agreements, such as delivering purchased content.
  2. Legitimate Interests: For operational improvements and safeguarding our platform.
  3. Consent: When you opt into specific uses, such as receiving marketing communications.
  4. Compliance with Legal Obligations: Ensuring adherence to regulations and responding to lawful requests.

Your Rights

You have the following rights under data protection laws:

  • Access and Update: Request access to your personal data and update it as needed.
  • Erasure: Request the deletion of your data where applicable.
  • Restriction and Objection: Limit or object to how your data is processed.
  • Data Portability: Request a transfer of your data to another service provider.
  • Consent Withdrawal: Revoke previously given consent for marketing or other purposes.

To exercise your rights, contact us at info@hubbatraining.com.

Third-Party Services

We work with trusted third-party providers to deliver and enhance our services. Examples include:

  • EzyCourse: Our online course platform partner, ensuring secure handling of educational content and data.
  • Payment Processors: Providers like Stripe and PayPal for secure financial transactions.
  • Hosting and Analytics: Services such as Amazon Web Services for infrastructure and Google Analytics for performance tracking.

All third-party providers are required to adhere to strict confidentiality and data protection agreements.

International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we implement safeguards such as:

  • Contracts adhering to European Commission-approved clauses.
  • Transferring only to countries with adequate data protection standards.
  • Compliance with frameworks like the EU-US Privacy Shield where applicable.

Cookies and Tracking Technologies

We use cookies to support essential app functionality but do not employ them for tracking users across platforms. You can manage your cookie preferences through your browser settings.

Data Security

We employ robust security measures to protect your data, including encryption, access controls, and regular audits. In the event of a data breach, we will notify affected users promptly and take corrective actions as required by law.

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy. For example:

  • Transactional records are retained for six years to comply with tax obligations.
  • Anonymised data may be stored indefinitely for research or statistical purposes.

Age Limitations

Our app is not intended for individuals under the age of 13. By using our services, you confirm that you meet this age requirement.

Changes to This Policy

We may update this policy to reflect changes in legal requirements or our services. Significant updates will be communicated via email or within the app.

Contact Information

For privacy-related inquiries, reach us at:

Email: info@hubbatraining.com

If you are unsatisfied with our response, you can escalate your concerns to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

By continuing to use our app, you agree to this Privacy Policy.